A handy getaway


& best kept secret on the coast

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Terms & Conditions

GENERAL

BOATS/ EXTRA CAR - 
Vehicle Access/Parking is limited to ONE car per site at any one time: there will be NO exceptions. If you intend to bring a second car, boat or box trailer, a charge of $35.00 per night per vehicle will be charged. Please contact reception prior to your arrival to discuss parking.

BIKES/SCOOTERS/SKATEBOARDS ETC- 
Are NOT permitted in the retreat grounds.

PAYMENT - 
Full payment required on booking.

PETS - 
NO PETS

PLEASE NOTE - NUMBER OF GUESTS 
Your booking has been accepted based on the number of people noted in this confirmation. We regret to advise that if you arrive and have more people (including children) than have been confirmed in your booking, your reservation may be cancelled and an administrative fee of the equivalent of 50% of the reservation fee applied. 
Please ensure the number of people you have booked for and the number of people attending the Retreat are accurate.

POWERED VAN SITES 
Please note our Powered Van Sites can only cater Caravans up to 22 ft. Please call us if you require further information.

General Thou Walla Sunset Retreat Accommodation Cancellation Policy for online & General bookings: 
Reservations cancelled with less than 7 days notice prior to arrival time will forfeit 50% of the deposit*. 
Reservations cancelled more than 7 days notice prior to arrival time will receive a credit letter or refund less the $50 processing charge. 
*Deposit is first 2 nights tariff of accommodation. 
Please note full payment prior to arrival is required. Bookings cancelled mid stay are non refundable. This policy also applies to group bookings.

Check in time: 2.00pm 
Check out time: 10.00am 
Please advise if a late check-in is required.


2017/18
Deposits and Cancellation Terms and Conditions

Up to 30th June 2018

CANCELLATION POLICY:

General Thou walla Accommodation Cancellation Policy for NEWBOOK online & General bookings:

  • Reservations cancelled with less than 7 days notice prior to arrival time will forfeit 50% of the deposit*.
  • Reservations cancelled more than 7 days notice prior to arrival time will receive a credit letter or refund less the $50 processing charge. Bookings cancelled mid stay are non-refundable.
  • *Deposit is first 2 nights tariff for accommodation and sites.
  • Please note full payment prior to arrival is preferred. This policy also applies to group bookings.

Note: For all online Bookings - Full payment is required on booking.

Christmas/Summer School Holidays Cancellation Policy  

Reservations cancelled from 1st November will incur a 2 night tariff penalty*
Reservations cancelled prior to November will forfeit 50% of the deposit*
* Deposit is 1st nights tariff for villa and cabin accommodation*
* Deposit is $200 for powered and unpowered sites*
*Bookings cancelled mid stay are non-refundable. This policy also applies to group bookings.


2018/19

Deposits and Cancellation Terms and Conditions.

Effective from 1 July 2018 

NON PEAK PERIOD - DEPOSITS, BALANCE PAYMENTS & CANCELLATIONS

(Excluding peak holiday periods - Summer NSW School Holidays, Easter and October Long Weekends)

  • Online reservations – full payment required at time of booking  
  • Direct bookings - deposit 2 nights accommodation for cabins and sites  
  • Full payment required 7 days prior to arrival 
  • Cancellations received more than 7 days prior to arrival will incur a $50.00 administration fee with the balance provided as a credit toward a future booking (valid for 12 months from issue, not transferable) 
  • Cancellations received within 7 days of arrival – no refund or credit letter 

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PEAK PERIOD - DEPOSITS, BALANCE PAYMENTS & CANCELLATIONS

 (For Peak holiday periods) -  Summer NSW School Holidays, Easter and October Long Weekends

  • Online reservations – full payment required at time of booking  
  • Direct bookings - deposit 2 nights accommodation for cabins  
  • Direct bookings - deposit $200.00 for all sites or full payment if the total cost is less than $200.00. 
  • Balance payments for all cabins and sites must be paid by 31st October. 
  • Cancellations received up to the 31st October (of the relevant year) will forfeit 50% of the deposit paid, with the remaining balance provided as a credit toward a future booking (valid for 12 months from issue, not transferable) 
  • Cancellations received from 1st November (of the relevant year) will forfeit 100% of the required deposit paid. 
  • Cancellations once full payment has been received will be charged as follows: 
    • Cancellations received more than 28 days prior to arrival - 2 nights cancellation fee or 100% of the required deposit paid.
    • Cancellations received within 7 – 28 days prior to arrival – 50% of the total accommodation booking.
    • Cancellations received within 7 days – no refund or credit letter